- sales@wdflaundrysg.com
- +65 8784 6763
Privacy Policy for WDF Laundry SG App
Effective Date: October 20, 2024
At WDF Laundry SG, safeguarding your privacy is one of our top priorities. This Privacy Policy outlines how we collect, use, protect, and disclose the information you provide when using our app and related services. By downloading, accessing, or using the WDF Laundry SG app, you signify your acceptance of this Privacy Policy.
We encourage you to read this document carefully to understand our practices regarding your data and the measures we take to protect your information. If you disagree with any part of this Privacy Policy, please refrain from using our services.
1. Information We Collect
To deliver high-quality laundry services, we collect certain types of information when you interact with our app. The categories of information we may collect include:
1.1 Personal Information
This is information that identifies you as an individual, such as:
Contact Details: Name, email address, phone number, and delivery address to facilitate service-related communication and order fulfillment.
Payment Information: Information required to process payments securely through Stripe, such as credit/debit card details and billing addresses. This information is encrypted and handled by Stripe.
1.2 Non-Personal Information
We may collect non-identifiable information about your interactions with our app, including:
– Device and browser information, such as operating system, screen resolution, and app version.
– IP address and geolocation data (if location services are enabled).
– App usage metrics, including time spent on specific features and error logs, to improve our app’s functionality.
1.3 Information From Third-Party Sources
We may obtain additional information about you from third-party services, such as Stripe, to confirm payment transactions and ensure security compliance.
2. How We Use Your Information
The information we collect is used to provide, enhance, and personalize your experience with WDF Laundry SG. Specific uses include, but are not limited to:
– Order Fulfillment: To process your laundry service orders, ensure timely delivery, and provide notifications at each stage.
– Customer Support: To respond to inquiries, resolve complaints, and provide technical support.
– Payment Processing: To securely handle payments using Stripe, ensuring your financial details are protected.
– Improvement of Services: To analyze usage data and user feedback for optimizing our app’s features and services.
– Marketing and Communication: To send promotional offers, updates, and surveys, subject to your preferences.
– Legal Compliance: To comply with legal obligations, respond to legal requests, and enforce our terms and conditions.
3. How We Share Your Information
Your information will not be sold, rented, or shared with third parties for their marketing purposes. However, we may share your information in the following circumstances:
3.1 Payment Processing
We work with Stripe, a trusted third-party payment gateway, to process payments securely. Stripe receives your payment details directly to process transactions in compliance with industry security standards.
3.2 Service Providers
We may share your information with vendors, contractors, and partners who perform services on our behalf, such as order fulfillment, delivery logistics, and IT support.
3.3 Legal Obligations
We may disclose your information to government or legal authorities if required to do so by law, or if disclosure is necessary to:
– Protect the safety of our users.
– Prevent fraud or financial loss.
– Respond to legal claims or court orders.
4. Data Security
We are committed to protecting your information using advanced security measures, including:
– Encryption: Data in transit is encrypted using Secure Socket Layer (SSL) technology.
– Access Controls: Only authorized personnel can access personal information.
– Regular Audits: We review our systems to detect vulnerabilities and improve security continuously.
– While we take extensive precautions, no system is entirely immune to breaches. You are encouraged to maintain the security of your login credentials and inform us immediately if you suspect unauthorized access.
5. Cookies and Tracking Technologies
We use cookies, beacons, and similar technologies to:
– Enhance user experience by remembering preferences.
– Monitor app usage for performance improvements.
– Deliver personalized content and advertising.
– You may disable cookies through your device or browser settings, although some app features may become unavailable.
6. Your Rights
As a user of WDF Laundry SG, you have rights regarding your personal information, including:
– Access and Portability: Request a copy of the personal data we hold about you.
– Correction: Request correction of inaccurate or incomplete information.
– Deletion: Request deletion of your personal data, subject to legal obligations.
– Marketing Preferences: Opt-out of promotional emails by following the unsubscribe link.
– To exercise any of these rights, please contact us at sales@wdflaundrysg.com.
7. Children's Privacy
Our app is not designed for children under the age of 13. We do not knowingly collect personal information from minors. If we become aware that a child’s information has been inadvertently collected, we will take immediate steps to delete it.
8. Third-Party Links
The WDF Laundry SG app may contain links to third-party websites or services, such as Stripe. These third-party platforms operate independently, and their privacy practices are governed by their respective policies. We encourage you to review their terms before engaging with them.
9. Updates to This Privacy Policy
We reserve the right to amend this Privacy Policy periodically. Updates will be reflected in the “Effective Date” at the top of this document. We recommend reviewing this policy regularly to stay informed of how we protect your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please reach out to us:
WDF Laundry SG
Email: sales@wdflaundrysg.com
Phone: +65 8784 6763
For payment-related concerns, you can also review Stripe’s Privacy Policy at https://stripe.com/privacy.