wdflaundrysg.com

FAQ

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Faq's

General frequently asked questions

We’ve compiled answers to the most commonly asked questions to make your experience with WDF Laundry Services as seamless as possible. If you don’t find what you’re looking for here, feel free to contact us directly.

We specialize in wash, dry, and fold services for clothing only. Our exclusive focus on garments ensures your clothes receive the best care possible.

No, we do not provide services for bulky items such as blankets, duvets, or curtains. Our expertise is dedicated solely to clothing care.

Currently, we do not provide dry cleaning services. Our services are limited to washing, drying, and folding garments.

We offer a reliable 48-hour turnaround for all laundry services, ensuring your garments are cleaned, dried, and folded promptly.

We exclusively use Seitz German detergents, which are renowned for their superior cleaning power and fabric-friendly formulation. These premium products are gentle on your clothes while providing exceptional cleaning results.

We use Speed Queen washers and dryers, known for their efficiency, reliability, and ability to provide superior garment care.

Yes! We offer convenient pickup and delivery services. You can schedule both through our WDF Laundry app, which simplifies the entire process.

Scheduling is simple and hassle-free:

  • Download the WDF Laundry app.
  • Select your preferred pickup and delivery times.
  • Place your order and leave the rest to us!

At the moment, we do not provide express services. Our standard turnaround time is 48 hours.

In addition to bulky items like blankets and duvets, we do not accept heavily soiled or contaminated garments, hazardous materials, or non-clothing items.

We currently serve most areas in Singapore. For specific locations, please refer to our service coverage map in the app or contact our team for more details.

Payments can be made securely through our WDF Laundry app using credit/debit cards, mobile wallets, or other app-supported payment options.

Yes, rescheduling is easy through our app. Simply go to your booking details and adjust the pickup or delivery time as needed.

If you’re unavailable at the scheduled time, please notify us in advance through the app. We can arrange for an alternative pickup or delivery time.

Our pricing is transparent, and there are no hidden charges. Any additional fees, such as pickups outside our service coverage zones, will be clearly communicated upfront.

We treat delicate fabrics with special care, using appropriate washing cycles and premium detergents to ensure safe and effective cleaning.

Yes! You can include specific instructions when placing your order through the app. We’ll ensure your preferences are followed.

We take great care to handle your garments properly. In the rare event of damage, please contact us immediately, and we will review and resolve the issue promptly.

Yes, a minimum order size may apply. Please refer to our pricing details in the app or contact us for more information.

You can reach us via:

Email: sales@wdflaundrysg.com
Phone: +65 8784 6763
At WDF Laundry Services, we’re dedicated to making your laundry experience as smooth and convenient as possible. For any additional questions or assistance, don’t hesitate to contact us!